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Easy as pie - 4 steps to customize

Choose an Item

Click on the product you're interested in.

Customize It

Choose the size and optional details

Preview

Check the final preview & edit if needed

Complete Purchase

Click add to cart and check out


Let customers speak for us

  • Elizabeth F

    I’m so excited Bonnies List opened an online store! They always recommend the best products and I’m so glad I can buy their personalized gifts for all my friends!

  • Emma P

    The quality is AMAZING! I bought a custom Dog Mom canvas for my sister and her new french bulldog puppy – it looks exactly like them LOL! It’s so cute and I will definitely purchase again 💕

  • Anna M

    I made a mistake on my order and they were able to fix it straight away, 10/10 customer service!!! Highly recommend

  • Sarah F

    The custom mug gift I ordered for my mom arrived earlier than expected which was amazing because I was seeing her that afternoon and was able to surprise her with it! She loved it 😍

  • Olivia G

    I can’t believe how easy it was to customize a wine tumbler as a gift for my girlfriend! There was so many options to choose from to make it truly unique. It was so fun, I can’t wait order again hehe

  • Charlotte L

    I’m always skeptical when I see an ad on Instagram BUT I’m so glad I did. The process is so easy and the canvas looked exactly like it did on the website. Amazing company!

FAQs

If you desire to cancel or modify your order, kindly reach out to us within 24 hours of placing it at support@bonnieslistshop.com. Since all our products are tailored specifically for each customer, we are unable to accommodate changes once the 24-hour window has passed.

*Please be aware that once an order has been packed or shipped, it is no longer possible to cancel it.

We gladly accept payments made through major credit cards such as VISA, Mastercard & AMEX, as well as PayPal. However, please note that we do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery as forms of payment.

If you need to change  your shipping address, kindly reach out to us at support@bonnieslistshop.com within 24 hours of placing your order. Please use the subject line "Shipping Address Change" in your email to ensure it is directed to the appropriate department.

*Please note that once your order has been shipped, we are unable to revise the shipping address.

After our fulfillment team processes your order (typically within 5-7 days), it usually takes 1-3 business days for a tracking number to be generated. Please keep in mind that it may take an additional 1-3 business days for your tracking information to be updated.

If you have not received your tracking number within three business days, or if the tracking status remains "not available" within 1-2 business days after receiving your tracking number, please reach out to us via email at support@bonnieslistshop.com.

You can track your order here:

Our current average delivery times for Standard & Free Shipping are 10-14 days from the date of your order. This timeframe includes approximately 5-9 days for order creation and 3-5 business days for delivery via UPS, USPS, or FedEx.

For Rush Shipping, the average delivery time is 8-10 days, usually through UPS 2 Day Shipping. As for Expedited Shipping, it takes approximately 6-8 days, typically utilizing UPS Next Day Shipping.

Custom Commission products may require more time, with an estimated delivery of 15-20 days. This allows for multiple revision rounds between you and our team, ensuring your complete satisfaction with the order.

During peak periods like Valentine's Day, Mother's Day, Father's Day, or Christmas, delivery times may be longer. Rest assured, we will notify you of any changes in these timelines.

Please bear in mind that unforeseen circumstances beyond our control, such as temporary misplacement of your order by UPS or USPS, may cause delays. We will make every effort to assist in resolving such issues.

Additionally, please note that we are currently unable to deliver to PO Box addresses. If you currently use a PO Box, kindly provide an alternative address for delivery purposes

At Bonnie’s List., we greatly value your satisfaction as a customer. That's why we stand behind our products with our 90 Day 100% Happiness Guarantee. If, within 90 days of receiving your purchase, you are not satisfied, we will make every effort to ensure your happiness with our resolution.

Since all our products are personalized and cannot be reused, we are unable to accept returns. However, we can offer alternatives such as sending you a new, personalized product or providing a refund once the original order has been delivered. Please reach out to us at support@bonnieslistshop.com, and we will promptly address your inquiries.

Yes! For faster delivery, you can select Rush or Expedited shipping. 

Rush Shipping: 8-10 Day Delivery

Expedited Shipping: 6-8 Days Delivery

For all refunds, the amount will be credited back to your original form of payment. If you made the payment using a credit or debit card, the refund will be sent to the card-issuing bank within 5-10 business days upon receiving the returned item or cancellation request. If you have any inquiries regarding the timing of the credit being posted to your account, please reach out directly to the card-issuing bank.

If you have not received the credit for your return yet, here are the steps to follow: Contact your bank or credit card company and inquire about the status of the refund. It may take some time before the refund is processed and credited to your account.

In some cases, tracking information may not update immediately, but please be assured that your item is en route. Here are a few reasons why tracking information may not be available:

  • Delays can occur between scanning events and the website's updates. After we ship the item, it may take a few days for the tracking status to be updated by the shipping carrier. We kindly request your patience and suggest checking again after a few days.
  • The package may not be scanned until it reaches the regional hub near its destination.
  • There might be a lack of updates during the transit period. However, the tracking information should resume once the package reaches your local area.

Please note that the delivery time frame remains valid regardless of the availability of online tracking information.

If your tracking status has not been updated for more than 10 days, please reach out to us immediately through our Customer Service email: support@bonnieslistshop.com. We will provide further assistance to address your concerns.

Simply browse our collection of customisable products. Choose a design you like and start customizing! After you're done with the customization, click on Preview to see your item in its final state! Then proceed to checkout and your UNIQUE personalized items will be delivered straight to your doorstep!

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Satisfaction Guarantee

We stand behind our products and services with a 100% satisfaction guarantee.

Free Shipping

Enjoy free standard shipping when you spend over $100.

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